TERMS
For new accounts with orders over $1,000, a 50% deposit is required with the order and the balance will be shipped Net 30, depending on credit approval. We do not ship C.O.D. under any circumstances.  For established accounts with good payment history, Net 30 day terms are available. Custom items will require a 50% deposit.

MINIMUM ORDERS
$300.00 Net. Orders accepted for less than this amount, if accepted, will be subject to a $50.00 handling charge.

CANCELLATIONS
Orders already in production may not be canceled.  All cancellations must be submitted in writing via e-mail or fax.

LEAD TIME
Lead times begin upon approval of credit or receipt of deposit.  All lamps are made to order and we schedule our production based on date of order and availability of component parts. In order to assure delivery of products on a timely basis, we encourage customers to order as early as possible.  We will not assume any liability for damages incurred in the event that Duocraft Lighting ships later than the date requested by the customer or a date quoted by Duocraft Lighting

ROUTING
All shipments will be made via the common carrier of our choice unless instructed in writing to use a specific carrier. A small packaging fee may be added on UPS shipments to protect against damage. All floor lamps and ceramics will be shipped by truck line regardless of quantity. Duocraft will not be liable for differences between freight estimates and actual freight charges. All freight is sent freight collect or third party, and is never prepaid.

MISSING, DAMAGED OR LOST MERCHANDISE
All lamps and shades are packaged in accordance with National Motor Freight Classification Standards. Therefore, we do not assume responsibility for freight damage. The Company will not accept any responsibility for merchandise missing, damaged or lost if boxes are not unpacked, etc. and company notified within 30 days after shipment. Further, if damaged merchandise is received, it is the responsibility of the receiver/consignee to notify the shipper immediately for an inspection. The receiver, not the shipper, should file a claim with the carrier. Replacement of damaged merchandise is considered a new order. Customer is responsible for payment of invoice regardless of condition of shipment.

SAMPLES
Are available and will be invoiced as an order. Customer is responsible for freight. Custom samples and finishes cannot be returned for credit.